Privacy Policy

Last updated: January 1, 2025

SignalClose AI, Inc. (“SignalClose AI”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at signalcloseai.com and related services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and billing information. Payment details are processed securely by Stripe and are never stored on our servers.

Usage Data

We automatically collect information about how you interact with our platform, including pages viewed, features used, signals processed, and outreach campaigns created. This helps us improve the product and provide better service.

Prospect Data

Our platform processes publicly available business information to identify buying signals. This includes data from job postings, review sites, social media, and other public sources. We only process business-related information, not personal consumer data.

2. How We Use Your Information

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share data with trusted third-party service providers who assist us in operating our platform (e.g., Stripe for payments, Supabase for database hosting, Anthropic for AI processing, Vercel for hosting).
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
  • Access to production systems is restricted through role-based access controls
  • Regular security audits and vulnerability assessments
  • SOC 2 Type II compliance program
  • Automated threat detection and monitoring

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Anonymized, aggregated data may be retained for analytics.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Export: Request a portable copy of your data in a machine-readable format
  • Restriction: Request that we restrict processing of your data
  • Objection: Object to processing of your data for certain purposes

To exercise any of these rights, contact us at hello@signalcloseai.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for the platform to function (session management, authentication)
  • Analytics Cookies: Help us understand how visitors interact with our website to improve the user experience

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: